Refund policy

Last updated: 9 October 2026

We want you to have a clear and comfortable shopping experience with Tatva.

7-day returns

You may request a return within 7 days of delivery. For a change-of-mind return, the item must be unused, in its original condition, with its original packaging and any included accessories or complimentary items.

How to request a return

Email contact.siddhtattva@gmail.com with your order number and the item you wish to return. Please wait for our return instructions and confirmed return address before sending a parcel. Proof of purchase helps us locate your order.

Damaged, incorrect or defective items

Please contact us as soon as you notice a problem. Share photos of the item and packaging where possible so we can assess it and arrange an appropriate replacement, return or refund. An unboxing video is not required to raise a concern. The unused-item condition does not limit your rights for a faulty or incorrectly supplied product.

Return shipping

For an eligible damaged, defective or incorrectly supplied item, we will arrange or cover reasonable return shipping. For other approved returns, any return shipping cost will be confirmed before you proceed.

Refunds

We will notify you after reviewing the returned item and confirm the approved refund. Refunds are sent to the original payment method where possible. For a Cash on Delivery order, we will agree an appropriate bank or UPI refund method with you. Your bank or payment provider may need additional time to credit the amount. We never ask for your OTP, PIN or password to process a refund.

Cancellations and exchanges

To request a cancellation or change, email us promptly. If the order has already been dispatched, we will guide you through the applicable return process. Exchanges depend on availability; contact us before sending anything back.